National Service Manager

Location Burton-on-Trent
Discipline: Plant Hire, Rail Plant, Quarrying, Heavy Plant, Groundcare, Demolition
Associated job titles: Workshop Manager, Technical Manager , Profit Centre Manager, Senior Engineer, Equipment Manager , Regional Director , Technical Director
Job type: Permanent
Salary: £55k - 60k per year + Car
Contact name: Leo Edwards

Contact email:
Contact phone: 01933 667223
Job ref: 38850a
Published: about 1 month ago

National Service Manager 

We are currently recruiting for a National Service Manager for a construction plant hire company with depots across the UK.     

  •  The National Service Manager will be responsible for both the technical support team, customer service and field service operations. 
  •  The main aspects of this role are to manage and deliver customer SLA's, installation plans and projects and achieve customer service and service delivery requirements.
  •  A key requirement of the role is to ensure efficient resource utilisation and aftermarket revenue generation. This includes chargeable customer projects, repairs, installations, spare parts, across the UK. You may have experience of equipment including JCB, Terex, Volvo, Kubota, Komatsu or similar. 

 Duties and responsibilities of the National Service Manager:

  • Take overall responsibility for Customer Service, Service Delivery and Service Reporting.
  • To manage customer projects, roll out plans, project documentation and project delivery requirements.
  • Employ effective management skills to ensure customer requirements are managed efficiently, KPI's are reported, and SLAs are achieved.
  • Manage team recruitment, expenses, holidays, appraisals, performance, and training.
  • Define and deploy service improvement actions.
  • Develop customer focus & structure within the Service delivery team.
  • Liaise with internal departments to resolve customer issues and ensure the company are seen by customers as easy to work with. 

Required Skills for the National Service Manager:

  • Have a proven background in either managing a customer service desk, technical support desk, service delivery or national service management. Although this position involves managing field engineers, experience of this is not essential.
  • Will have a clear track record in internal and external stakeholder management
  • Will be an advocate for the organisation and best practise


  • £55,000 - £60,000 per  year
  • Company car
  • Company pension